Countless webshops of wholesalers and brand manufacturers run on the CloudSuite platform. And of course, things can sometimes go wrong or not quite right. Our Platform Support Specialists at the Support Desk handle customer inquiries or issues promptly or as quickly as possible.
Our customers present their inquiries or issues to you via the support portal or contact you by phone. The questions range from fairly simple to complex. Sometimes, the cause lies within the code, and you need to reach out to your colleagues in Front-end or Back-end. And sometimes, through in-depth research, you can find the solution entirely on your own. Every question is different and has varying levels of priority or urgency.
Because you are so well-informed about common problems, you can proactively translate them into improvements within the platform. This way, you and the team genuinely contribute to the further development of CloudSuite as a product.
As a Platform Support Specialist, you are kind of like a detective. Sometimes, you have to thoroughly investigate the incoming queries.
Rosalie de Roy van Zuijdewijn
Platform Support Specialist
CloudSuite
Working as a Platform Support Specialist demands a lot from you. You need to be resilient under pressure, capable of prioritizing tasks, and able to ask for help when needed.
What’s enjoyable about working in the Support team is that you are right in the heart of the organization, gaining extensive knowledge about the product. You interact with both customers and colleagues from various departments. That's why our eCommerce Implementation Consultants always spend one day a week with the Support team during their onboarding.
Once you've acquired enough knowledge and experience as a Platform Support Specialist, progressing to the role of eCommerce Implementatie Consultant might just be your future perspective!
Looking for a different role?
EN
Nederlands 